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Troubleshooting Delegate365-Login

Sometimes support cases are opened because users cannot login to Delegate365 with their Office 365 account. In most cases, the browser cache automatically signs-in a user with wrong credentials. Please follow these simple steps to see how to achieve a successful login to the Delegate365 portal in such scenarios.

Troubleshooting Delegate365

Delegate365 is a user-friendly tool to enable delegated management of users, licenses, and groups. This means that only objects assigned to a scope administrator are displayed in Delegate365. So, sometimes, we get questions as "I can't see my users/shared mailbox or similar". Here's why and how to solve such issues.

Delegate365 regions

Delegate365 runs completely in Microsoft Azure, in a region of the customer's choice. So, for US-based companies, Delegate365 is hosted within the United States of America, for EU-based customers, Delegate365 is hosted within the European Union, etc. Since we sometimes get questions about the location of the Delegate365 solution, we want to inform about the hosting options here.

Delegate365 changelog version 8.1-Many new features

These days, the next major Delegate365 version 8.1 is released. In that new version, there are a lot of new and improved features available for all Delegate365 customers. The menu has been restructured, permission policies allow to define granular rights and license policies simplify the set of licenses for Scope Admins. Furthermore, there are a bunch of useful improvements and the Delegate365 PowerShell module is available. See the details here.

Delegate365 changelog version 8.1-New License Policies

With Delegate365 version 8.1 and the new permission policies, there come the new license policies as well. In previous versions of Delegate365, Admins could restrict the Office 365 licenses and plans for each Scope Admin. Now, the license set is replaced by a license policy that can be assigned to multiple administrators. See here, how this works.

Delegate365 changelog version 8.1-New permission policies

When we started with Delegate365 five years ago, basic permissions were sufficient to control what features can be used by Scope Admins. Since Delegate365 evolved with more functionality and we received requests from our customers, it was time to renew the permission control to a more granular level. So, the existing permissions have been replaced with permission policies. With Delegate365 version 8.1, each Administrator gets a permission policy assigned that controls on a very granular level, what modules and features can be managed. The new menu structuring is part of that functionality. See how the permission policies work and how existing permissions are converted here.

Delegate365 changelog version 8.1-Menu restructuring

With Delegate365 version 8.1 there comes a new menu structure. The new menu groups the functions more logically and allows granular control with new permission policies. The new policies are are described in a separate article. See the menu differences before and after in this overview.